Duration: 1 day, 19 hours and 31 minutes

Affected Components:

Nov 11, 16:15:41 GMT+0
Resolved - This issue has now been resolved..

Nov 11, 15:51:46 GMT+0
Monitoring - Our Engineering team has applied a fix to the Shield rule logic and we are currently monitoring the situation. Any updates performed on Shield from 11:48am UTC will need to be reissued on the affected zone (API call or change toggle)..

Nov 11, 15:32:10 GMT+0
Investigating - We are currently reviewing an issue where shield zone rule or logic changes are failing to propagate across our network..

Duration: 10 minutes

Affected Components:

Oct 24, 02:36:13 GMT+0
Completed - The upgrade is finished, and all Aster services are running normally. Thank you for your patience..

Oct 24, 02:35:11 GMT+0
Completed - Maintenance ended.

Oct 24, 02:24:56 GMT+0
Identified - Summary: Scheduled maintenance on Aster Mail infrastructure Description: We will perform scheduled maintenance on Saturday, 2026-10-24, from 03:00 to 03:30 UTC (Friday, 2026-10-23, 23:00 to 23:30 US/Eastern). During this window, our engineers will upgrade the database server that supports Aster Mail to add memory, processing capacity, and storage. We expect Aster Mail to be unavailable for approximately 10 minutes within this window. We will provide an update on this page when the maintenance is complete. Customer impact: - You can't sign in, load your mailbox, or send email in the web app, the desktop and mobile apps, or Aster Bridge. - Email sent to you during the maintenance is held on our mail servers and delivered to your inbox when the maintenance is complete. No email is lost. - Your account, settings, and data are not affected. Workaround: None required. You don't need to take any action. We thank you for your patience..

Duration: 6 days and 1 hour

Affected Components:

Sep 30, 09:02:00 GMT+0
Resolved - All Aster services are back to normal. Services were unavailable or degraded from 08:37 to 11:02 CEST. Mail sent to you during this window is delivered as normal once the senders' servers retry. We're sorry for the disruption..

Sep 30, 07:15:00 GMT+0
Investigating - The disruption is caused by maintenance on the emergency power systems at our hosting provider's data center (Hetzner, FSN1-DC8), which left a storage volume on one of our servers unresponsive. We're monitoring the situation and will restore full service as soon as the server is stable. Hetzner's status: https://status.hetzner.com/incident/846711ea-c512-4e62-ac0b-1b29f057847a.

Sep 30, 06:40:00 GMT+0
Investigating - We're seeing errors and timeouts across Aster Mail. Some users may be unable to sign in, load their mailbox, or send mail. We're investigating..

Duration: 8 hours

Affected Components:

Aug 24, 22:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 24, 18:12:59 GMT+0
Identified - Scheduled maintenance is still in progress. We will provide updates as necessary..

Aug 24, 14:00:12 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 24, 13:00:14 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Aug 21, 12:19:46 GMT+0
Planned - We will be performing a maintenance to replace a faulty hardware part in our network that will temporarily affect access to files stored in non-replicated storage zones, Magic Container and Database workloads running in Sydney. Expected Impact During the maintenance window, requests for files in non-replicated storage zones may result in temporary 5xx errors. Replicated files will remain fully accessible. For Magic Containers and Bunny Database, single-location workloads in Sydney will experience a period of unavailability. Maintenance Window Date: August 24th Time: 14:00 - 22:00 (UTC +0) Expected Impact Duration: Up to 60 minutes.

Duration: 10 hours

Affected Components:

Aug 17, 07:27:00 GMT+0
Resolved - The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com..

Aug 17, 07:17:00 GMT+0
Identified - Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com..